1. What products do you sell?
We specialize in trendy fashion bags and shoes, offering stylish and high-quality products for fashion-conscious customers.
2. How do I place an order?
To place an order:
- Browse our collection and select your desired items.
- Add them to your shopping cart.
- Proceed to checkout and enter your shipping details.
- Make a secure payment.
- You will receive an order confirmation via email.
3. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
4. Do you offer international shipping?
Yes, we ship both domestically and internationally. Shipping fees and delivery times vary depending on the destination.
5. How long does shipping take?
- Standard Shipping: 5-10 business days.
- Express Shipping: 3-5 business days.
Processing time is usually 1-3 business days before shipping.
6. How can I track my order?
Once your order is shipped, we will send you an email with a tracking number and a link to track your package.
7. What is your return and exchange policy?
- You may return or exchange items within 14 days of receiving your order.
- Items must be unused, in original condition, and with tags attached.
- Customers are responsible for return shipping fees unless the item is defective.
- To initiate a return, please contact us at sdfsd2342@gmail.com.
8. What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order with photos of the issue, and we will arrange a replacement or refund.
9. Do you offer refunds?
Yes, refunds are processed after we receive and inspect the returned item. It may take 5-7 business days for the refund to reflect in your account.
10. Can I cancel my order?
You can cancel your order within 24 hours of purchase. Once your order has been shipped, cancellations are not possible.
11. How do I contact customer service?
For any inquiries, you can reach us via:
📞 Phone: 15370083209
📧 Email: sdfsd2342@gmail.com