At Yancheng Dengbang E-commerce Co., Ltd, we are committed to ensuring a smooth and reliable delivery process for our customers. Please review our transportation policy to understand our shipping and delivery procedures.
1. Shipping Areas
We offer shipping services both domestically and internationally. If you are unsure whether we ship to your location, please contact us at sdfsd2342@gmail.com.
2. Shipping Methods & Estimated Delivery Time
We partner with trusted shipping carriers to provide secure and timely delivery. The estimated shipping times are as follows:
- Standard Shipping: 5-10 business days.
- Express Shipping: 3-5 business days.
Shipping times may vary depending on factors such as location, customs clearance, and weather conditions.
3. Order Processing Time
- Orders are processed within 1-3 business days after payment is confirmed.
- Once your order is shipped, you will receive a confirmation email with tracking details.
4. Shipping Fees
- Shipping costs are calculated based on the destination and weight of your order.
- Free shipping may be available for certain promotions or minimum order values.
5. Order Tracking
Once your order has been shipped, a tracking number will be provided via email. You can use this number to monitor your shipment’s progress.
6. Lost, Delayed, or Damaged Shipments
- If your package is lost or significantly delayed, please contact us immediately so we can investigate with the carrier.
- If your item arrives damaged, please notify us within 48 hours of delivery and provide photos for verification. We will work with you to resolve the issue.
7. Customs Duties & Taxes
For international shipments, customs duties or import taxes may apply depending on the destination country. These charges are the responsibility of the customer.
8. Contact Information
For any shipping-related questions, feel free to reach out to us:
📞 Phone: 15370083209
📧 Email: sdfsd2342@gmail.com