Our Team

At Yancheng Dengbang E-commerce Co., Ltd, we are a team of dedicated professionals passionate about fashion and committed to delivering high-quality products and exceptional customer service. Our team includes:

  • Design & Sourcing Team: Always on the lookout for the latest fashion trends to bring you stylish and high-quality bags and shoes.
  • Customer Service Team: Ready to assist you with inquiries, order support, and after-sales service.
  • Logistics & Fulfillment Team: Ensuring smooth order processing, packaging, and timely delivery.
  • Quality Control Team: Making sure every product meets our high standards before reaching our customers.

Our goal is to provide a seamless shopping experience while ensuring customer satisfaction at every step.

Company Policies

1. Shipping Policy

We offer domestic and international shipping with trusted carriers. Estimated delivery times:

  • Standard Shipping: 5-10 business days
  • Express Shipping: 3-5 business days
  • Orders are processed within 1-3 business days.
  • Tracking details will be provided once your order ships.

For more details, visit our Transportation Policy.

2. Return & Exchange Policy

  • Items can be returned or exchanged within 14 days of receipt.
  • Products must be unused, in original packaging, and with all tags attached.
  • Customers are responsible for return shipping costs unless the item is defective.
  • To initiate a return, please contact us at sdfsd2342@gmail.com.

3. Privacy Policy

We value your privacy and are committed to protecting your personal data. We collect information only for order processing, customer service, and improving your shopping experience. We do not sell or share your information with third parties.

For more details, visit our Privacy Policy.

4. Payment Policy

We accept major credit/debit cards, PayPal, and other secure payment methods. All transactions are processed using industry-standard encryption to ensure security.

5. Customer Support Policy

For any inquiries, our customer support team is available via:
📞 Phone: 15370083209
📧 Email: sdfsd2342@gmail.com

We aim to respond to all inquiries within 24-48 hours.